Terms and conditions Fjord Travel Norway AS and its brand Go Fjords wishes to make travelers aware of the rights and obligations that apply between Fjord Travel Norway AS and travelers. This is done through these conditions, which travelers should read carefully. 1. Travellers from other countries than Norway Fjord Travel Norway AS and its brand Go Fjords emphasizes that travelers from countries other than Norway must themselves address any relevant conditions such as passport validity, visas, vaccinations, and any insurance that is required. 2. Scope of conditions The conditions apply to excursions booked and paid for via the Internet. Separate conditions apply to persons travelling as part of a group. Conditions for partners / sales agents are regulated in the agent’s agreement with us. Please note that tourist information and our customer center do sell tickets until departure. If there are exceptions, such information is given at the actual product page. 3. The travel document The travel document you receive when you make the booking serves as your ticket (digitally/ printed) for the excursion and you must carry this with you throughout the excursion for verification purposes. You are responsible for ensuring that you have your travel documents with you and for checking that the ticket corresponds to your booking. 4. Change of price Fjord Travel Norway AS and its brand Go Fjords reserves the right to alter prices and accepts no liability with respect to printing errors in the text, images, and links on our website. We reserve the right to make changes as necessary after any catalogues or brochures have been printed, such as changes to prices and terms and conditions, changes to the excursion route as a result of unforeseen circumstances and inaccurate information due to printing errors, etc. Changes resulting from the aforementioned circumstances will be announced via enclosures / offprints and / or other appropriate communication channels. 5. Complaints Any claims must be made as quickly as possible by e-mailing [email protected]. Complaints must generally be submitted no more than one month after returning home unless special circumstances render it reasonable to extend the complaint deadline. It is emphasized that any comments made on questionnaire forms that are submitted will not be recorded or interpreted as a written complaint. 6. Ticket refunds Ticket refunds for individual travelers are carefully aligned to reflect the specific terms set by our collaborating suppliers. This means that the cancellation deadlines can vary from product to product. To ensure you are clear on the terms for your specific tour, the exact cancellation deadline will be informed during the booking process. After you have completed your booking, the cancellation deadline will also be clearly stated in your booking confirmation. We recommend noting this date, as it is crucial for any changes or cancellations you might wish to make. All refunds must be requested in writing to [email protected]. We recommend that travelers take out travel insurance with cancellation cover, and that travelers contact their insurance company in the event of cancellation due to illness. The insurance company will be responsible for paying any refund due in cases where this is applicable. 7. COVID-19 refunds If we due the ongoing COVID-19 pandemic need to postpone or cancel a booking you have made with us, we will provide you with a full refund. The same cancelation policy applies if you due to COVID-19 have to cancel an experience you have booked with us. As long as the trip is cancelled more than 48 hours before it starts, you will get a 100 % refund. 8. Cancellation policy/Force Majeure Fjord Travel Norway AS and its brand Go Fjords may cancel a trip in the case of unforeseen circumstances over which we have no control, such as rough weather conditions, natural disasters, industrial disputes, strike etc. that render it difficult or inadvisable to proceed with the excursion (force majeure). Customers shall not be entitled to any refund in the event of cancellation due to force majeure. In the case that a trip has already started, but has to be cancelled due to force majeure, we will not provide any refund. 9. Unpredicted price changes Fjord Travel Norway AS and its brand Go Fjords reserves the right to alter prices as a result of new or increased taxes and charges, exchange rate fluctuations or similar circumstances over which Go Fjords has no control or could not have foreseen. Price changes shall not be made later than 20 days prior to departure. Price increases of more than 10 % of the agreed purchase price shall entitle a customer to cancel the agreement at no cost to himself. 10. Travel guarantee If you have ordered travel services connected to your trip or vacation from one of our partners, you will not be covered by the rights that are connected to package travel and thereby fall under the Package Travel Act and travel guarantee. In this case Fjord Travel Norway AS and its brand Go Fjords is not responsible for that the services in question or other services of this character are delivered as promised. You therefore have to contact the service provider directly if any problems arise. If you book travel services from Fjord Travel Norway AS and its brand Go Fjords within 24 hours of receiving a booking confirmation from one of our partners, this will be considered to become a part of a package travel. In these cases, as demanded by the Package Travel Act, Fjord Travel Norway AS and its brand Go Fjords has travel guarantee that secures a reimbursement of your payments made to Fjord Travel Norway AS and its brand Go Fjords in cases where the service was not delivered due to Fjord Travel Norway AS and its brand Go Fjords insolvency. Note: Be aware that this does not apply to insolvencies performed by any of our partners. More information about travel guarantee. Fjord Travel Norway AS and its brand Go Fjords is a member of the Norwegian Travel Guarantee Fund. If travel services are not delivered due to Fjord Travel Norway AS and its brand Go Fjords insolvency, the affected traveler(s) may contact the Norwegian Travel Guarantee Fund The Norwegian Travel Guarantee Fund (Reisegarantifondet)Boks 227 Sentrum4001 Stavanger Phone: 51 85 99 40Email: [email protected] www.rgf.no Note: The Norwegian Travel Guarantee Fund does not cover agreements made with other parties than Fjord Travel Norway AS and its brand Go Fjords, and that can be carried out despite insolvency from Fjord Travel Norway AS and its brand Go Fjords. More information about package travel and travel guarantee (Package Travel Regulations) is available at lovdata.no https://lovdata.no/dokument/NLE/lov/2018-06-15-32