Privacy policy and cookies

Go Fjords AS safeguards the privacy of its website users and customers. In the following text, we review what types of information we collect and how we process your personal data. You have the right to ask for your personal data to be erased and/or amended, and below we explain how to do this.

Privacy policy and cookies

Go Fjords AS safeguards the privacy of its website users and customers. In the following text, we review what types of information we collect and how we treat your personal data. You have the right to ask for your personal data to be erased and/or amended, and we explain here how to do this.

What information is stored?

If you contact us in writing with a query about a booking, a complaint or some other matter, we use a customer service system provided by Zendesk. The system stores and processes the following information about you:

  • Full name (first name, middle name and surname)
  • Address
  • E-mail
  • Telephone number
  • Nature of contact

This information about you will only be used to respond to the specific enquiry to which the contact relates.

If you make a booking on gofjords.com, your information will be forwarded to our booking system. The system stores and processes the following information about you:

  • Full name (first name, middle name and surname)
  • Address
  • E-mail
  • Telephone number
  • Date of birth/age (if required)
  • Debit/credit card data

How will we treat the information?

These data are stored to enable us to provide you, the customer, with the best possible service and follow-up. Providing your name when you book makes it easy for our customer centre, sales and accounts departments, and crew to find your booking.

An order confirmation and relevant information will be sent to you by e-mail. In connection to your purchase on gofjords.com we may send you e-mail marketing or newsletters with information and offers we believe is of relevance. Your phone number will be useful in cases when we need to contact you in connection to your purchase.

In some cases, full name and date of birth/age of our passengers are a statutory safety requirement: Regulation on counting and registration of persons on board passenger ships,Section 6. Registration.

Your date of birth or age may also be used in our booking system to be able to give you the correct price (e.g. pensioner, student or child discount).

We may also process data registered in connection with the booking, for example destination, enquiries about special meals or particular information concerning your health or other matters within the framework of the customer relationship.

You provide personal data, for example online in connection with booking a trip, sending us email or contacting us by telephone.

When you make a card payment, you are forwarded to our digital payment solution provided by Netaxept, which is part of the Nets Group. Your card data are stored securely and are only used by our employees to refund money in the event of the trip being cancelled, for example. In such cases, we still do not have access to full information about your card.

Storing personal data

We store personal data as long as is necessary to achieve the purposes described above. We usually store your personal data for a period of two years from your last trip. In some cases, we have to store data for longer periods when this is required by law (e.g. the Norwegian Accounting Act) or in connection with complaints, when data are stored for two years after the complaint has been resolved.

Who may treat your personal data?

Your personal data are treated by our employees, and our system and administrative service partners. Your personal data may also be treated by our business partners such as bus companies, activity organisers, destination companies, tourist information offices, hotels/restaurants and local partners. Only necessary information about you is provided in such cases.

Who is responsible for your personal data at Go Fjords AS?

Go Fjords AS is the data controller, which means that we are responsible for your data being protected in accordance with the privacy protection regulations in force at any time.

Consent to e-mail correspondence, direct marketing and continuous contact

When you consent to that Go Fjords treat your personal data in regards to the purpose stated above, you agree to the following:

  • We treat your personal data in compliance with this privacy policy.
  • We may contact you by e-mail or phone to provide you with relevant travel information.
  • We may send you text messages, push notifications, emails and newsletters before and after your trip with us. At any time you may unsubscribe to receiving further information by following the clearly marked link, or by contacting us directly.

Your rights

You have the right at any time to withdraw consent for the information you have given us to be processed. This means that you can also ask for your personal data to be corrected, completed or erased. All such requests must be made to us in writing at [email protected] Your personal data will then be corrected or erased within 30 days. If you have booked a trip that has not yet been completed, have an unresolved complaint or similar, the personal data will be erased within 30 days of the travel being completed or the matter being resolved.

Complaints

If you consider we have processed your personal data in a way that does not comply with what we have set out here or that we are otherwise in breach of privacy protection legislation, you may complain to the Norwegian Data Protection Authority.

You can find contact information on the English pages of the Norwegian Data Protection Authority's website.

Use of cookies

Go Fjords' website uses cookies to offer you, the user, a customised web service to ensure the most optimal user experience. Cookies can perform many different tasks, for example, storing the choices you make as you browse, as well as tracking usage patterns for statistical purposes. Some cookies permit the website to 'remember' who you are during the time you are browsing (so-called session-dependent cookies), while other cookies will also recognise you when you visit the website on a subsequent occasion (permanent cookies).

Without using cookies, the website will think you are a new user for each new page you browse. For example, if you have changed the font size on the website, you must then change it for each subsequent page you visit. Also, it will not be possible to highlight relevant content based on your browsing history.

The website uses Google Analytics

To gain the most optimum impression of your interests and how you use our website, we use the Google Analytics tool, which, through anonymised data, tells us how many people visit the respective pages. The tool does not send data to Google that can identify you as a person.

The Google Analytics tool helps us determine what should be prioritised on our website.

What happens if you don't permit cookies?

If you don't want to accept using cookies, you may withdraw your consent by changing your browser settings. For example, it is possible to ask the browser to notify you each time cookies are sent from the website you are visiting. You can also opt to stop all cookies sent to your browser. Further information about this process should be available in the Help function in your browser. We would remind you that changing cookie settings may result in gofjords.com not functioning properly.

Would you like to know more about GDPR (General Data Protection Regulation)?

Please visit the official website of the European Comission

The Travel Companion App

Privacy Policy

Go Fjords built the Go Fjords Travel Companion app as a Commercial app. This SERVICE is provided by Go Fjords and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as stated in our Privacy and Cookies Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app:

Booking Data

If you have booked a tour at Go Fjords you can retrieve information about your booked tour by providing the booking code to the application. The Service only retrieves tour information from the booking and no personal information. More information about the privacy policy of booking at GoFjords can be found here.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service
  • To provide the Service on our behalf
  • To perform Service-related services or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Shopping in the app

See the following Policy for more information regarding buying items at Go Fjords.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

This Service do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]

Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Go Fjords.

Go Fjords is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Go Fjords Travel Companion app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Go Fjords Travel Companion app won’t work properly or at all.

Link to Terms and Conditions of third party service providers used by the app:


You should be aware that there are certain things that Go Fjords will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Go Fjords cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, Go Fjords cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Go Fjords cannot accept responsibility.

With respect to Go Fjords’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Go Fjords accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Go Fjords does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to Terms and Conditions

From time to time it may be necessary for Go Fjords to amend or make revisions to this Terms and Conditions Policy. If we make a change to the Policy, the revised version will be posted on our website. Please refer to this Policy for the latest information about our personal information practices.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at [email protected].