Privacy

Fjord Travel Norway AS and its brand Go Fjords, safeguards the privacy of its website users and customers. In the following text, we review what types of information we collect and how we treat your personal data. You have the right to ask for your personal data to be erased and/or amended, and we explain here how to do this.

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What information is stored?

If you contact us in writing with a query about a booking, a complaint or some other matter, we use a customer service system provided by HubSpot. The system stores and processes the following information about you:

• Full name (first name, middle name and surname)
• Address
• E-mail
• Telephone number
• Nature of contact

This information about you will only be used to respond to the specific enquiry to which the contact relates.

If you make a booking on gofjords.com, your information will be forwarded to our booking system. The system stores and processes the following information about you:

• Full name (first name, middle name and surname)
• Address
• E-mail
• Telephone number
• Date of birth/age (if required)
• Debit/credit card data

How will we treat the information?

These data are stored to enable us to provide you, the customer, with the best possible service and follow-up. Providing your name when you book makes it easy for our customer centre, sales and accounts departments, and crew to find your booking.

An order confirmation and relevant information will be sent to you by e-mail. In connection to your purchase on gofjords.com we may send you e-mail marketing or newsletters with information and offers we believe is of relevance. Your phone number will be useful in cases when we need to contact you in connection to your purchase.

In some cases, full name and date of birth/age of our passengers are a statutory safety requirement: Regulation on counting and registration of persons on board passenger ships,Section 6. Registration.

Your date of birth or age may also be used in our booking system to be able to give you the correct price (e.g. pensioner, student or child discount).

We may also process data registered in connection with the booking, for example destination, enquiries about special meals or particular information concerning your health or other matters within the framework of the customer relationship.

You provide personal data, for example online in connection with booking a trip, sending us e-mail or contacting us by telephone.

When you make a card payment, you are forwarded to our digital payment solution provided by Netaxept, which is part of the Nets Group. Your card data are stored securely and are only used by our employees to refund money in the event of the trip being cancelled, for example. In such cases, we still do not have access to full information about your card.

Storing personal data

We store personal data as long as is necessary to achieve the purposes described above. We usually store your personal data for a period of two years from your last trip. In some cases, we have to store data for longer periods when this is required by law (e.g. the Norwegian Accounting Act) or in connection with complaints, when data are stored for two years after the complaint has been resolved.

Who may treat your personal data?

Your personal data are treated by our employees, and our system and administrative service partners. Your personal data may also be processed by our business partners such as bus companies, activity organisers, destination companies, tourist information offices, hotels/restaurants and local partners. Only necessary information about you is provided in such cases.

Who is responsible for your personal data at Fjord Travel Norway AS and its brand Go Fjords?

Fjord Travel Norway AS and its brand Go Fjords is the data controller, which means that we are responsible for your data being protected in accordance with the privacy protection regulations in force at any time.

Consent to e-mail correspondence, direct marketing and continuous contact

When you consent to that Fjord Travel Norway AS and its brand Go Fjords treat your personal data in regards to the purpose stated above, you among others agree to the following:

• We treat your personal data in compliance with this privacy policy.
• We may contact you by e-mail or phone to provide you with relevant travel information.
• We may send you e-mail marketing and newsletters before and after your trip with us. At any time you may unsubscribe to receiving further information by following the clearly marked link in the newsletter, or by contacting us directly.

We are using marketing tool that among others will contribute to:

• Send you more relevant marketing
• Provide you with relevant information before and after you have shopped through our website.

The information we obtain and store may include:

• Name
• E-mail
• Your browsing pattern on our website

Your rights

You have the right at any time to withdraw consent for the information you have given us to be processed. This means that you can also ask for your personal data to be corrected, completed or erased. All such requests must be made to us in writing at [email protected]. Your personal data will then be corrected or erased within 30 days. If you have booked a trip that has not yet been completed, have an unresolved complaint or similar, the personal data will be erased within 30 days of the travel being completed or the matter being resolved.

Complaints

If you consider we have processed your personal data in a way that does not comply with what we have set out here or that we are otherwise in breach of privacy protection legislation, you may complain to the Norwegian Data Protection Authority.

You can find contact information on the English pages of the Norwegian Data Protection Authority’s website.

Use of cookies

Go Fjords’ website uses cookies to offer you, the user, a customised web service to ensure the most optimal user experience. Cookies can perform many different tasks, for example, storing the choices you make as you browse, as well as tracking usage patterns for statistical purposes. Some cookies permit the website to ‘remember’ who you are during the time you are browsing (so-called session-dependent cookies), while other cookies will also recognise you when you visit the website on a subsequent occasion (permanent cookies).

Without using cookies, the website will think you are a new user for each new page you browse. For example, if you have changed the font size on the website, you must then change it for each subsequent page you visit. Also, it will not be possible to highlight relevant content based on your browsing history.

The website uses Google Analytics

To gain the most optimum impression of your interests and how you use our website, we use the Google Analytics tool, which, through anonymised data, tells us how many people visit the respective pages. The tool does not send data to Google that can identify you as a person.

The Google Analytics tool helps us determine what should be prioritised on our website.

What happens if you don’t permit cookies?

If you don’t want to accept using cookies, you may withdraw your consent by changing your browser settings. For example, it is possible to ask the browser to notify you each time cookies are sent from the website you are visiting. You can also opt to stop all cookies sent to your browser. Further information about this process should be available in the Help function in your browser. We would remind you that changing cookie settings may result in some functionality such as chat and contact forms not working properly.

Would you like to know more about GDPR (General Data Protection Regulation)?

Please visit the official website of the European Commission