Agency - Terms & Conditions
Go Fjords offers commission according to the agreement. Please contact [email protected] if you find the commission to be incorrect. The commission is automatically deducted from the total sales (incl. VAT), and will be visible on your agency booking confirmation email.
You will receive a booking confirmation + your customers ticket in 2 separate e-mails. You can choose to send the ticket directly to your customer during the booking process.
Invoices are issued monthly after date of travel. Go Fjords will invoice the total sum for all outstanding payments within the same timeframe. The invoice must be paid within 14 days. No invoice fee applies. For questions regarding invoicing, please contact [email protected]
In case of overdue payment, arrears will be calculated and added according to the Act on Interest on Overdue Payments. Late fees will be accrued and added as reminders and debt collection notice are issued. Please note, in case of delayed or not payed invoices, Go Fjords is entitled to take the following action:
- Agent log in will be closed for booking
- Go Fjords may refuse passengers to join the trip
- The case is sent to collection
Cancellation is possible up to 48 hrs prior to departure and free of charge. All cancellations must be requested in writing by the agent to [email protected] Cancellation and amendments via phone will not be accepted. Go Fjords will not accept cancellations requested by customer, due to misleading information by agent.
5. Information to the customer
The agent is responsible for giving important information to the customer:
5.1 Travellers from other countries than Norway
Go Fjords emphasizes that travelers from countries other than Norway must themselves address any relevant conditions such as passport validity, visas, vaccinations, and any insurance that is required.
5.2 The travel document
The travel document received when making the booking serves as the customers ticket (digitally/ printed) for the excursion and the customer must carry this throughout the excursion for verification purposes. The costumer is responsible for checking that the ticket corresponds to their booking.
6. Change of price
Go Fjords reserves the right to alter prices and accepts no liability with respect to printing errors in the text, images, and links on our website. We reserve the right to make changes as necessary after any catalogues or brochures have been printed, such as changes to prices and terms and conditions, changes to the excursion route as a result of unforeseen circumstances and inaccurate information due to printing errors, etc. Changes resulting from the aforementioned circumstances will be announced via enclosures / offprints and / or other appropriate communication channels.
Any claims must be made as quickly as possible by e-mailing [email protected]. Complaints must generally be submitted no more than one month after returning home unless special circumstances render it reasonable to extend the complaint deadline. It is emphasized that any comments made on questionnaire forms that are submitted will not be recorded or interpreted as a written complaint.
8. Force Majeure
Go Fjords may cancel a trip in the case of unforeseen circumstances over which we have no control, such as rough weather conditions, natural disasters, industrial disputes, etc. that render it difficult or inadvisable to proceed with the excursion (force majeure). Agents shall not be entitled to any refund in the event of cancellation due to force majeure. In the case that a trip has already started, but has to be cancelled due to force majeure, we will not provide any refund.